Privacy Policy

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Hospitium Group Pty Ltd trading as Hospitium (“Hospitium”) considers your privacy is very important and this Privacy Policy applies to all personal information collected by us either in person, via our website and payment process. 

Hospitium is committed to ensuring the collection, use, disclosure and security of personal information we hold complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs). 

1)    Changes to this Privacy Policy
      1. We reserve the right to modify this privacy policy at any time, so please review the Privacy Policy at or before every visit to our store or website.
      2. Changes and clarifications will take effect immediately upon their posting in the store and on the website, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
      3. If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
2)    Collecting your personal information
      1. Hospitium provides goods to you through its showroom and retail store and website.
      2. Hospitium only collects personal information necessary to conduct business with you, our service providers, users of the Hospitium’s service, sub-consultants or where required by law. We consider the collection of personal information is lawful and non-intrusive.
      3. We collect personal information when you request to use the Hospitium service to you, or when a service provider requires us to collect information on their behalf to assist in the provision of goods to you.
      4. The type of personal information collected by us in addition to purchases of goods made may include your name, sex, date of birth, street address, telephone number, email address, identification, current known employer, your Driver Licence’s number, payment details and method.
      5. We do not collect sensitive information unless required for the purposes of enabling provision of goods to you and your provision of such information is consent from you as obtained, or it is required by law.
      6. On our website, we only collect personal information when it is provided voluntarily by you; for example, if you contact us to purchase goods.
      7. We are aware that our internet service provider (ISP) makes a record of all visits and logs a variety of information for statistical purposes only. Our ISP also collects technical information, for example, information about pages viewed, documents downloaded and the type of browser used. This information is anonymous and is used for statistical and website development purposes. No attempt will be made to identify you or your browsing activities except where enforced on us by law or required to provide Hospitium’s service to you or where you have breached our terms and conditions of use.
      8. We may collect personal information from you in the course of your website visit if you input any personal information into the website. In addition, we also collect cookies from your computer, which enables us to tell when you use the website and also to help customise and improve your website experience.
      9. The purpose for which we collect personal information is to provide you with the best Hospitium’s service experience possible on the website.
      10. You may interact with us on our website anonymously, if you choose however you will not be permitted nor authorised to use our Hospitium’s service if you do not provide your details to enable the Hospitium or third party service provider to provide the Hospitium’s services to you.
      11. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the website and the Hospitium’s service.
3)    Use and disclosure of personal information
      1. In general, your information as user of Hospitium’s service, clients, third party providers, sub-consultants and interested persons is only used and disclosed for the purposes for which it was collected or for a purpose related to the primary purpose that you would reasonably expect.
      2. Personal information is used in conducting our business, feedback received through our website and also for public relations exercises to keep past, current and potential users, clients, service providers, or interested parties, informed of our services.
      3. We use your information to provide and market our services and to develop our relationship with you.
      4. You may unsubscribe or opt-out from receiving communication from us at any time if you choose.
      5. We use your information to deliver products as ordered by you and such information is therefore provided so as we can do so. For example, sub-contractors, agents and delivery drivers.
4)    Quality Access and correction of personal information
      1. We take reasonable steps to ensure that the personal information collected by us is used and disclosed accurately, in a timely manner and in accordance with the law. If you think that any of the personal information we hold about you is inaccurate or incomplete please contact us and we will take reasonable steps to correct it.
      2. You may have access to, and correct, the personal information we hold about you in certain circumstances as detailed under the Privacy Act and the Australian Privacy Principles. If you would like to obtain such access, please contact us on [email protected] .
5)    Security of personal information
      1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
      2. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCIDSS requirements and implement additional generally accepted industry standards.
      3. Hospitium protects, as far as reasonably possible, personal information from misuse, loss, unauthorised access, modification or disclosure. We use a variety of physical and electronic security measures over hard copy documents and electronic data files, including access locks and security systems, and computer and network security.
      4. We have processes in place to ensure the security of your personal information, including where appropriate, encryption of all data when it is transferred to our third party service providers and limitations on access to personal information within our organisation. We are however not liable for any unauthorised breach of and disclosure of information.
      5. When you click on links on the website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6)    Cross border disclosure
      1. a) Hospitium does not disclose your personal information overseas however we do use cloud technology and software as a service. The data stored in the cloud is not controlled by us and may be stored outside of Australia. The website may not be hosted in Australia. For that reason, we may transfer all data on the website (including all personal information) to our hosting service provider. Your use of our website provides your consent to this transfer. If you do not consent to such then please do not use the services of Hospitium.
7)    Access to your personal information
      1. a) Any personal information we hold about you can be accessed by you on request. If you have any concerns, questions or complaints regarding the privacy and management of your personal information please contact our privacy officer, on [email protected] or through our contact us page on our website


Hospitium, as the credit provider or supplier may use or disclose your credit eligibility information to the credit reporting body such as Equifax Australia but only limited to kinds of information allowed by the Privacy Act 1988 and the Australian Privacy Principles (APPs). The credit eligibility information may include:

      1. Identification details such as your name, sex, date of birth, current known employer, address, Driver Licence’s number.
      2. The fact that you have applied for credit and the amount.
      • The fact that Hospitium is a credit provider to you.
      1. Payments which are overdue for at least 60 days and for which debt collection action has started.
      2. Advice that the payments are no longer overdue in respect of any default that has been listed.
      3. The overdue payment is equal to or more than $150.
      • Information that, in the opinion of Hospitium you have committed a serious credit infringement.
      • That credit provided to you by Hospitium has been paid or otherwise discharged.
Statement by Applicant(s) for Credit

Please read carefully before signing. Where there is more than one applicant, each applicant must sign.

    1. Disclosing credit information to a credit reporting body (Section 21D Privacy Act 1988)

Hospitium has informed me that it may give certain personal information about me to a credit reporting body.

    1. Permitted disclosure of credit information between credit providers (Section 21J(1) Privacy Act 1988)

I/we agree that Hospitium may exchange information with those credit providers named in this application or named in a consumer credit report issued by a credit reporting body for the following purposes:

      • to assess an application by me/us for credit.
      • to notify other credit providers of a default by me/us.
      • to exchange information with other credit providers as to the status of this credit application by me/us.
      • to assess my/our credit worthiness.

I/we understand that the information exchanged can include anything about my/our credit worthiness, credit standing, credit history or credit capacity that credit providers are allowed to exchange under the Privacy Act.

  1. Using or disclosing credit eligibility and liability information for a consumer credit or commercial credit purpose (Section 21G(2)(b) Privacy Act 1988)

I/we agree to Hospitium obtaining information about me/us from a business which provides information about the commercial credit worthiness of persons for the purpose of assessing my/our application for consumer credit.

I/we agree to Hospitium obtaining a consumer credit report containing information about me from a credit reporting body for the purpose of assessing my/our application for commercial credit.

  1. Permitted disclosure of credit information relating to guarantee (Section 21K(1) Privacy Act 1988

I/we agree the Hospitium may obtain from a credit reporting body a consumer credit report containing information about me/us for the purpose of assessing whether to accept me/us as a guarantor for credit applied for by, or provided to, the borrower(s) [named in agreement]. I/we agree that this agreement commences from the date of this agreement and continues until the credit covered by the borrower(s) application ceases.

  1. Permitted disclosure of credit information relating to guarantee (Section 21K(3)(a) Privacy Act 1988

I/we agree the Hospitium may give to a person who is currently a guarantor, or whom I/we indicated is considering becoming a guarantor, a credit report containing information about me/us for the purpose of [name of prospective guarantor] deciding whether to act as a guarantor, or to keep [name of existing guarantor] informed about the guarantee.

I/we understand that the information disclosed can include anything about my/our credit worthiness, credit standing, credit history or credit capacity that credit providers are allowed to disclose under the Privacy Act and includes a credit report.